Manage Off Cycle Bill for External And Miscellaneous Description This section includes detailed descriptions of the steps involved in the Manage Off Cycle Bill for External And Miscellaneous business process, including: • 1.0 Search for Customer • 1.1 Evaluate Customer Account's Eligibility for Bill • 1.2 Select Charges to be Billed and Enter Bill Information • 1.3 Request to Create Off Cycle Bill Generator • 1.4 Create Off Cycle Bill Generator in Pending State • 1.5 Review Pending Off Cycle Bill Generator • 1.6 Request to Delete Bill Generator • 1.7 Delete Off Cycle Bill Generator • 1.8 Re-Select Misc Charge(s) and Adjustment(s) • 1.9 Update Pending Bill Generator • 2.0 Request to Complete Off Cycle Bill Generator • 2.1 Select Billable Charges from Off Cycle Bill Generator • 2.2 Determine Bill Period • 2.3 Apply Rates to Calculate Charges • 2.4 Apply Rates to Calculate Additional Charges • 2.5 Create BS details and Bill Segment(s) • 2.0.1 Format Online Presentation • 2.6 Financial Transactions Generated • 2.7 Freeze FT • 2.8 Initiate Payment Process to Service Provider • 2.9 Create Bill Message(s) • 3.0 Transfer Customer's A/R to Service Provider • 3.1 Determine Due Date, Credit Review Date • 4.9 Add Adjustments and Bill Corrections to Affect Bill Amount • 3.2 Manage Autopay • 3.3 Create Additional Required Bill Message(s) • 3.4 Update Bill with Completion Details • 6.2 Review Off Cycle Bill • 3.5 Request Cancel Frozen Bill Segment(s) • 3.6 Update Bill Segment(s) to Pending Cancel • 3.7 Request Finalize Cancel Bill Segment(s) • 3.8 Update Bill Segment(s) to Canceled • 3.9 Cancel Billable charge • 4.0 Request Undo Cancel Bill Segment(s) • 4.1 Return Original Bill Segment(s) to Frozen • 4.2 Request Add Bill Message(s) • 4.3 Add Bill Message(s) • 4.4 Review Bill • 4.5 Extract Bill for Printing • 4.6 Print Bill • 4.7 Send Bill to Customer • 4.8 Receives Bill • 6.7 Select Accounts with Pending Off Cycle Bill Generator • 5.0 Check Eligibility for Batch Billing • 5.1 Highlight Bill Segment Exceptions • 5.2 Highlight Bill Exceptions • 5.3 Identify Bill Segments in Error Status • 5.4 Create Bill Segment Exceptions To Do • 5.5 Evaluate and Investigate Error • 5.6 Resolve Error • 5.7 Update Data • 5.8 Request Complete To Do • 5.9 Complete To Do Entry • 6.0 Identify Bills in Error Status • 6.1 Create Bill Exceptions To Do • 3.0.1 Evaluate Request to Create Payment to Service Provider • 3.0.2 Determine Amount • 3.0.3 Create Adjustment for Service Provider • 3.0.4 Send Financial Information • 3.0.5 Receive and Process Financial Information • 3.0.6 Send Payment Information • 3.0.7 Process Received Payment Financial Information